Privacy Policy — iPan Realty

Effective Date: 01/01/2025
Last Updated: 01/01/2026

iPan Realty (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains what data we collect, how we use it, whom we share it with, and the rights you have.

1) Who We Are & How to Contact Us

iPan Realty
📞 +91 8428390555
📧 ipan@ipanrealty.com
📍 1B, First Floor, Thiruvalluvar Street, East Tambaram, Chennai – 600059

If you have questions about this Policy or wish to exercise privacy rights, contact us using the details above.

2) What Information We Collect

We may collect the following categories of information:

  • Identity & Contact Data: name, email, phone/WhatsApp number, postal address.
  • Property Preferences: budget, location, bedrooms, type (residential/commercial), timeline.
  • Transaction-Related Data: inquiry history, viewing appointments, offer details, documentation you choose to provide.
  • Marketing & Communications Data: your consent/opt-in preferences, newsletter choices, feedback/surveys.
  • Technical & Usage Data: IP address, device type, browser, pages viewed, time on site, referring URLs, cookies and similar technologies.
  • Third-Party Data: information from partners (e.g., lenders, legal advisors) when necessary for a requested service and compliant with law.

3) How We Collect Information

  • Directly from you: forms, emails, calls, WhatsApp, site registrations, events.
  • Automatically: cookies, pixels, analytics tools.
  • From third parties: service providers assisting with property listings, CRM, marketing, and appointment scheduling.

4) Why We Use Your Information (Legal Bases)

We process personal data for the following purposes:

  • Service Delivery: responding to inquiries, sending listings, scheduling viewings, facilitating transactions.
  • Recommendations: matching properties to your stated preferences.
  • Communications: sending updates via email and/or WhatsApp (with your consent/opt-in and the option to unsubscribe).
  • Operations & Security: improving our website, preventing fraud, keeping records, and complying with legal obligations.
  • Marketing: sending offers, market insights, and event invitations (you can opt out at any time).

5) WhatsApp & Email Messaging Consent

By providing your email address and/or WhatsApp-enabled phone number and selecting relevant opt-in options, you consent to receive communications, including property alerts and expert advice, through those channels. You can withdraw consent at any time by replying “STOP” on WhatsApp or clicking “Unsubscribe” in emails, or by contacting us.

6) Cookies & Similar Technologies

We use cookies/pixels to enhance site functionality, measure performance, and deliver relevant content. You can manage cookies via your browser settings. Disabling certain cookies may affect site functionality.

7) Sharing Your Information

We may share data with:

  • Service Providers/Processors: CRM, email/WhatsApp platforms, analytics, website hosting, appointment tools—under contracts that require them to protect your data.
  • Professional Partners: lenders, legal advisors, inspectors, and other parties involved in a transaction, when you request or consent.
  • Legal/Compliance: regulators or authorities when required by law, court order, or to protect our rights or users.
    We do not sell personal information.

8) Data Retention

We retain personal data only as long as necessary for the purposes described, to comply with legal requirements, and to resolve disputes. When no longer required, we securely delete or anonymize data.

9) Your Rights

Subject to applicable law, you may:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete data (subject to legal/contractual limitations).
  • Withdraw consent for marketing/WhatsApp/email communications.
  • Object or restrict certain processing activities.
    To exercise these rights, contact us via ipan@ipanrealty.com or +91 8428390555.

10) Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided data, contact us to remove it.

11) International Transfers

If we use cloud or service providers based outside India, your data may be processed in other jurisdictions with appropriate safeguards (contractual protections, security measures).

12) Security Measures

We implement administrative, technical, and physical safeguards—access controls, encryption in transit where appropriate, secure storage practices, and staff training—to protect your data. However, no method of transmission or storage is 100% secure.

13) Third-Party Links

Our website may include links to third-party sites with independent privacy policies. We are not responsible for their practices—please review those policies before providing data.

14) Updates to This Policy

We may update this Policy periodically. Changes will be posted with a new “Last Updated” date. Material changes may be notified by email/WhatsApp or site notice.

15) Grievance & Contact

For grievances under the Information Technology Act, 2000 and applicable rules, contact our team at:
📧 ipan@ipanrealty.com | 📞 +91 8428390555
(Grievance Officer: Mr K Iyyappan +91 9884560924.)

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